Get in touch
Contact Sora Energy
Telephone us, or send the details of the property and we will come back to arrange the next step. Whichever route you use, you will be dealing with the people who would carry out the work.
Telephone
The quickest route for anything urgent, and the right one for a fault on a live installation. Outside working hours, leave a message with the property address and a number.
Email us with the property address and a note of what you are after, and we will come back to arrange the next step. For anything urgent, or a fault on a live installation, telephone instead.
Address
Doncaster, South YorkshireOur registered office and operating base, in Doncaster. It is a working base rather than a showroom, so please call before travelling.
Opening hours
- Monday to Friday
- 08:00 to 17:30
- Saturday and Sunday
- Closed
Surveys and installations are carried out within these hours. Messages left outside them are picked up on the next working day. If you believe an installation is unsafe, or water is entering the property, isolate the system if it is safe to do so and telephone rather than waiting for a reply to an email.
If a survey during working hours is difficult, say so in your enquiry. We can usually work around it, and it is better dealt with at the enquiry stage than after a date has been set. Our process page explains what a survey involves and how long to allow.
Which route to use
A new enquiry or a quotation
Use the form on this page or the detailed form on the quote page, which asks the questions we would otherwise have to ring you about. Either way we come back to arrange the next step.
A fault on a system we installed
Call, and have the installation address and any error code on the inverter or app to hand. Where monitoring is connected we will often look at the data before arranging a visit.
A fault on a system somebody else installed
We repair, service and diagnose installations we did not carry out. Tell us what you know about the system and roughly when it was fitted.
A complaint
Raise it directly with us first, in writing where you can, so there is a record of what was said. Our complaints procedure sets out the stages, the timescales and where to escalate.
A data protection request
Requests to access, correct or delete the personal data we hold about you, or to withdraw consent, are handled under the procedure in our privacy policy.
A problem with this website
If something on the site is hard to use with a screen reader, a keyboard or magnification, tell us what you were trying to do and we will fix it.
Send us a message
No obligation. We will review the details, come back to arrange the next step, and issue a written design and fixed quotation before anything is agreed.
Prefer to talk? Call 0800 138 8360.
Company details
Sora Energy is registered in England and Wales. These are the registration details that appear on our quotations and invoices.
| Detail | Value |
|---|---|
| Registered company name | Sora Energy |
| Registered office | Doncaster, South Yorkshire |
| Country of registration | England and Wales |
How we handle the information you send us is set out in our privacy policy, and the terms on which we quote and work are on our terms page.
Common questions
Can I visit the address on this page?
Doncaster, South Yorkshire is our registered office and operating base. It is not a showroom, and there is nothing there for a customer to look at, so please call before travelling rather than arriving unannounced.
How quickly will you reply?
Enquiries received during working hours are normally answered the same working day, and those received in the evening or at a weekend on the next working day. If a matter is urgent — a system you believe is unsafe, or water entering a property — telephone rather than emailing, and isolate the system if it is safe to do so.
Why is no email address shown?
Our main email address has not yet been confirmed for publication, so this page shows the literal placeholder [INFORMATION REQUIRED] rather than an address that might not reach anyone. The enquiry form on this page reaches us reliably, and so does the telephone number.
Do you cover my postcode?
We work within about an hour and a half of Doncaster, with Doncaster and the surrounding South Yorkshire towns as our home patch. The coverage checker on the areas we cover page will tell you where your postcode sits, and the quote page has the same checker at the top.
Before you get in touch
Answers to the questions we are asked most often, so your enquiry can start further along.
- Get a quotationThe detailed enquiry form, plus a postcode coverage check.
- How Sora Energy worksWhat happens after an enquiry, from survey through to handover.
- Areas we coverTowns and counties across Yorkshire and the East Midlands, with a postcode checker.
- Our servicesEverything we install and maintain, from solar PV to EV charging.
- Advice and guidesSizing, costs, regulation and aftercare, written for homeowners.
- Complaints procedureHow to raise a problem with us and where to escalate it.